Help Center

For all order

For all orders, you will be redirected to our scheduling calendar to pre-schedule your desired delivery date.

We have 2 slot for courier delivery:

9am – 5pm

5pm – 10pm

For bulky Aquarium

Our courier team will get in touch with you on the day of delivery prior to reaching. If you will not be home and would like them to leave your parcel in the riser or with your neighbour, feel free to reply to them directly!

Yes you will be able to choose your delivery date.  However for bulky Aquarium, we may call and schedule another date if the date you choose do not have anymore delivery slot. if you have any specific request, feel free to write in to info@eastoceansg.com with your order number, our customer service agent will see how they can help with your request!

We have 2 general slots for delivery:

10 – 5pm

5pm – 10pm

Send us an email

You can also send us an email at info@eastoceansg.com with your order number, your preferred delivery date and time slot. Currently, we only offer two slots: 9am to 5pm, or 5pm to 10pm. All delivery slots are subjected to availability.

Yes we do deliver on Saturdays (Sundays are family time!), between 9am to 5pm or 5pm to 10pm.

Also a gentle reminder that some condominiums have strict delivery curfew (i.e. no delivery after 5pm or on weekend), so do check with your condo management before making arrangements! We seek your understanding that we will not be able to refund your weekend delivery fee for any failed delivery attempt should the management not allow us to proceed. Lastly, if you have any special requests, feel free to write in to info@eastoceansg.com and we'll see what we can do for you!

Yes we do! Do send it to info@eastoceansg.com and be as detailed as you can. We will get back to you as soon as possible.

Yes we do! Discount will vary depending on the size of your project. Simply send an email to info@eastoceansg.com with your name, contact number, company name, and the items you need, we'll get back to you as soon as possible.