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FREQUENTLY ASKED QUESTIONS

TOP FAQs

Can I choose my delivery date?

How do I change my delivery date?

Do you deliver on weekends?

Do you offer Aquarium customisation?

Do you have bulk discounts for big orders?

When will I be able to get the items if I order them?

What currency will I be charged in?

Are taxes included in the price stated?

How much are the delivery fees?

Do you ship internationally?

Do you deliver to all parts of Singapore?

How do I change my order?

Are there staircase charges?

How can I change my delivery address?

I received my order but I'd like to exchange for something else.

I received my order and it's defective.

I received my order but one/some of my items are missing.

I received the wrong item.

When will I receive my refund?

How much does it cost to join as Member?

How do I redeem my points?

How much is 1 point worth?

How do I get points for writing a product review?

How do I get my birthday reward points?

How are tiered member reward points awarded?

How member tier is achieved and do they expire?

How is my "Level Of Goodness" determined?

Do my points expire?

How do I get points for following on social media?

How does the refer a friend program work?

How do I view my point balance or status?

Is there a limit to how many points I can use at one time?

Can I combine spend from multiple account to a single account?

Can points be used together with another discount code?

What happens when I return items or cancel an order?

What happens if a friend I refer returns their order?

Is the discount code refundable?

Can I redeem my points at your shop? And how?

What can I do if I have other questions or concerns?