Delivery Policy

We are committed to delivering your orders with care and efficiency. Please review the following delivery terms to ensure a smooth and transparent experience:

Standard Delivery Rates (excluding handling and surcharge fees)

Order Value	Delivery Fee
$150 & above	Free Delivery
Below $150	$20

Handling Charges for Live Items

To ensure the safe and healthy arrival of live items, the following handling charges apply:

Item Type	Handling Fee
Fish Tank (Below 59cm)	$20
Bulky Items (Total weight above 10kg)	$20
Live Plants	$20
Live Fishes	$25
Fish Tank and Cabinet (60cm and above) * Unless stated that it is free delivery	$49

⚠ Note: Handling charges for above stated items apply regardless of order value, including orders that qualify for free delivery.

Delivery Timelines & Methods

Different item types are handled through specialized delivery partners to ensure quality and efficiency:

Item Type	Delivery Method	Estimated Timeline
Non-Live Items	Local Delivery Partner	5 working days* (standard courier)
Live Plants	Same-day courier	5 working days, Same day* from pickup
Live Fishes	Express courier	5 working days, Within 3* hours from pickup
Bulky items	In-house team	Scheduled based on availability
Fish Tank and Cabinet (60cm and above)	In-house team	Scheduled based on availability

We take extra care to ensure live items are handled promptly and delivered in optimal condition.

*5 working days exclude Sundays

Location-Based Surcharges

Additional surcharges apply for deliveries or pickups in the following areas:

Area / Postal Code	Surcharge
Downtown, Orchard, CBD areas or postal codes starting with 01–08, 17–19, 22–23	$2
Tuas areas or postal codes starting with 627, 628, 629, 638, 639	$4
Sentosa, Changi Airport, Changi Aviation Center, and Tuas South (postal codes 637, 636)	$10
Changi Airline House area	$15

These policies help us maintain the quality of your items and manage increasing logistical costs. We appreciate your understanding and continued support!