Delivery Policy
We are committed to delivering your orders with care and efficiency. Please review the following delivery terms to ensure a smooth and transparent experience:
Standard Delivery Rates (excluding handling and surcharge fees)
|
Order Value |
Delivery Fee |
|
$180 & above |
Free Delivery |
|
Below $180 |
$11 |
Handling Charges for Live Items
To ensure the safe and healthy arrival of live items, the following handling charges apply:
|
Item Type |
Handling Fee |
|
Live Fishes |
$13 |
|
Live Plants |
$5 |
|
Both Fish & Plants in order |
$13 |
⚠ Note: Handling charges for live items apply regardless of order value, including orders that qualify for free delivery.
Delivery Timelines & Methods
Different item types are handled through specialized delivery partners to ensure quality and efficiency:
|
Item Type |
Delivery Method |
Estimated Timeline |
|
Non-Live Items |
Local Delivery Partner |
3 working days (standard courier) |
|
Live Plants |
Same-day courier |
3 working days, Same day from pickup |
|
Live Fishes |
Express courier |
3 working days, Within 3 hours from pickup |
|
Bulky items |
In-house team |
Scheduled based on availability |
We take extra care to ensure live items are handled promptly and delivered in optimal condition.
Location-Based Surcharges
Additional surcharges apply for deliveries or pickups in the following areas:
|
Area / Postal Code |
Surcharge |
|
Downtown, Orchard, CBD areas or postal codes starting with 01–08, 17–19, 22–23 |
$2 |
|
Tuas areas or postal codes starting with 627, 628, 629, 638, 639 |
$4 |
|
Sentosa, Changi Airport, Changi Aviation Center, and Tuas South (postal codes 637, 636) |
$10 |
|
Changi Airline House area |
$15 |
These policies help us maintain the quality of your items and manage increasing logistical costs. We appreciate your understanding and continued support!